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FAQ

How does purchasing a Treeory Bracelet helps recovering rainforests?

We have partenerd with wonderful people and organizations from all over the world to help recover rainforests. So with every bracelet sold we fund this organizations and local comunities all over the world to start planting. We only plant once a year in each afected area with all the funds gathered during the year. We must wait for a year to plant because we can only plant during rain seasons to enssure the optimal growth of the trees planted.

Who do Treeory hire to plant trees all over the world?

We work with our partners and organizations hiring local people from the comunities where we go planting. By doing this we help giving jobs to people who really needs it and this also works a lot better because they already have deep knowledge of the area so planting becomes a lot easier.

Why do Treeory only focuses on Rainforests?

Rainforests are 100% live ecosytems that works perfectly balanced in sintony with the species and tribes, so when protecting rainforests, we are not just planting trees, we are helping on maintain complete ecosystems giving home to millions and millions of species, some of them endangered and human tribes.

Q- How do I know you are planting? 
A-
Every time you purchase a bracelet we will send you a tree planting certified signed by the SEO of the company. There it will say how many trees you are planting and where. Once a year on rain seasons we will plant and we´ll share all the information of how many trees we planted and where on social media and in our blog posts. For this particular instance we are only focusing on planting on the Amazon rainforest to help recovering it after such a big loss.

Q- How long does shipping takes?
A- 
US orders takes between 4 and 7 days to arrive at their destination.
B- International delivery usually takes between15 – 45 business days. 

Q- Where is my order?
A- 
You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.
Most orders worldwide will be received within 1-3 weeks of placing your order, depending on the product ordered and the destination.

Q- What is my tracking number?
A: 
This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

Q - I've lost my tracking number. What can I do?
A:
 Simply contact us at (email) with your full name and mailing address, and we will resend your confirmation number.

Q- How can I make changes to my order?
A- 
If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

            We Can Change:

                 - Your delivery details
                 - Your name
                 - Your email
                 - Your phone number

 

Q - Who do I contact if there's something wrong with my order?
A:
 If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to hello@treeory.com so we can help you right away.

Contact us
If we still haven't managed to answer your question please feel free to contact us at hello@treeory.com and we'll get back to you within 24hrs!